View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0000579 | T99X171.00 SKB Eagle_Vendor_Issue | Player Issue | public | 2019-03-25 14:06 | 2019-06-18 19:09 |
| Reporter | (ALTech) Jewoo Lee | Assigned To | (ALTech) Jewoo Lee | Due Date | 2019-03-29 14:32 |
| Priority | normal | Severity | s2-severe | Reproducibility | sometimes |
| Status | closed | Resolution | fixed | ||
| Summary | 0000579: Channel zapping time delay | ||||
| Description | [SW Version] V15.502.6 + patch0319 [Observed Symptom] Zapping time for a specific channel is sometimes delayed (Zapping time is over 2 secs.) When TV program of ch 5 broadcasts by UHD, the symptom occurs. [Expected Result] Zapping time should be within 1 sec [Reproducibility] 50% --------------------------------------------------------- [SW 버전] V15.502.6 + patch0319 [발생 현상] 특정 채널의 Zapping time이 간헐적으로 지연됨 (2초 이상) 채널 5번이 UHD 방송일 경우 발생함 [정상 동작] Zapping time이 1초 이내여야 함 [발생 빈도] 50% | ||||
| Steps To Reproduce | 1) Repeat switching channels by channel up/down keys on RCU like ch 4 -> ch 5 -> ch 6 -> ch 5 -> ch 4 2) Repeat entering channel numbers by numeric keys on RCU like other channels -> ch 5 -> other channels --------------------------------------------------------- 1) RCU 채널 up/down 키를 이용하여 ch 4 -> ch 5 -> ch 6 -> ch 5 -> ch 4 반복 2) RCU 번호키를 이용하여 다른 채널 -> ch 5 -> 다른 채널 반복 | ||||
| Tags | No tags attached. | ||||
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we fixed this issue on 3/27 version, except for channel 5. streaming of channel 5 is kind of special, we are debugging it. |
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sdk already updated for almost 1 month, please check the issue on latest version |
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Hi Mr. Lee, Could you kindly use SW v15.502.15 to verify it again ? Our engineer, Jim will cowork with you for verification. |
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It fixed |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2019-03-25 14:06 | (ALTech) Jewoo Lee | New Issue | |
| 2019-03-25 14:06 | (ALTech) Jewoo Lee | Status | new => assigned |
| 2019-03-25 14:06 | (ALTech) Jewoo Lee | Assigned To | => (SW) Jacky Chiang |
| 2019-03-25 14:06 | (ALTech) Jewoo Lee | File Added: log_zapping.delay.txt | |
| 2019-03-26 20:36 | (SW) Jacky Chiang | Project | T99X171.00 SKB Eagle => T99X171.00 SKB Eagle_Vendor_Issue |
| 2019-03-26 20:36 | (SW) Jacky Chiang | Category | SW Issue => General |
| 2019-03-26 20:36 | (SW) Jacky Chiang | Assigned To | (SW) Jacky Chiang => (Amlogic) Jingyu Xu |
| 2019-03-26 20:42 | (SW) Jacky Chiang | Category | General => Player Issue |
| 2019-03-26 20:42 | (SW) Jacky Chiang | Description Updated | |
| 2019-03-26 20:42 | (SW) Jacky Chiang | Steps to Reproduce Updated | |
| 2019-03-27 16:53 | (Amlogic) Jingyu Xu | Note Added: 0001745 | |
| 2019-04-25 18:50 | (Amlogic) Jingyu Xu | Note Added: 0002208 | |
| 2019-04-30 14:07 | (SW) Jacky Chiang | Note Added: 0002322 | |
| 2019-04-30 14:08 | (SW) Jacky Chiang | Assigned To | (Amlogic) Jingyu Xu => (ALTech) Jewoo Lee |
| 2019-04-30 14:08 | (SW) Jacky Chiang | Status | assigned => resolved |
| 2019-04-30 14:08 | (SW) Jacky Chiang | Resolution | open => fixed |
| 2019-06-18 19:09 | (ALTech) SY Yoon | Status | resolved => closed |
| 2019-06-18 19:09 | (ALTech) SY Yoon | Note Added: 0002748 |
